REFUND POLICY

AXIFLARE products are digitally delivered software products.

Please review the product information, licence terms and Risk Disclosure before purchasing.

Once an order has been:

confirmed

and

the applicable software/licence access has been made available,

the purchase is generally considered delivered.

Because digital software can be downloaded and retained after delivery, confirmed and delivered purchases are generally non-refundable except where required by applicable law or where AXIFLARE expressly approves an exception.

AXIFLARE may review refund requests involving situations such as:

duplicate payment

a verified payment where the purchased product was never delivered

a material technical delivery problem that AXIFLARE is unable to remedy

another situation where a refund is required by applicable law

Approval is not automatic and each request may be reviewed individually.

Refunds are not provided solely because:

the Expert Advisor generated a trading loss

future results differed from a backtest

the customer did not achieve an expected return

a prop-firm challenge was failed

a prop-firm account was lost

market conditions changed

Trading performance is inherently uncertain and is covered by the AXIFLARE Risk Disclosure.

Refunds are generally not provided for issues caused solely by:

incorrect MT5 configuration

incorrect account binding information

failure to allow the required WebRequest URL

unsupported broker or account conditions

prop-firm restrictions

customer VPS or internet problems

incorrect trading platform usage

AXIFLARE may provide reasonable assistance where possible.

AXIFLARE currently accepts:

USDT

via:

TRON (TRC20)

Blockchain transactions are irreversible.

Customers must verify the receiving address and network before sending funds.

USDT sent through the wrong network, to the wrong address or using an unsupported asset may be unrecoverable.

AXIFLARE cannot guarantee recovery of incorrectly transmitted cryptocurrency.

Submitting a transaction ID does not itself mean that payment has been confirmed.

Orders remain under review until AXIFLARE verifies the transaction.

Software and licence access remain locked until confirmation.

To request review of an eligible issue, contact:

axiflareea@gmail.com

Include:

your AXIFLARE account email

product purchased

order information

transaction ID

a clear description of the issue

Never send:

wallet seed phrases

private keys

broker passwords

MT5 passwords

Nothing in this Refund Policy removes mandatory consumer rights that cannot legally be excluded in the customer's jurisdiction.